Booking Conditions

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The following booking conditions together with the General Information contained on our  website or in our brochures form the basis of your contract with EFR Travel Limited t/as Luxury Worldwide  Collection. Please read them carefully as they set out our respective rights and  obligations.

These booking conditions only apply to holiday arrangements which you book with us in  the UK and which we agree to make, provide or perform (as applicable) as part of our  contract with you. All references in these booking conditions to “holiday”, “booking”,  “contract”, “package”, “tour” or “arrangements” mean such holiday arrangements.

In these booking conditions, “you” and “your” means all persons named on the booking  (including anyone who is added or substituted at a later date) or any of them, as  applicable. “We” and “us” means EFR Travel Limited.  References to “departure” or  “departure date” means the start date of the arrangements booked with us.

These booking conditions do not apply to any arrangements which we book for you as  your travel agent.

1. Making your booking

To confirm a booking, the first named person on the booking (“party leader”) must provide  us with the details requested and the payment referred to in clause 2. You may be asked  to complete our booking form. The party leader must be authorised to make the booking  on the basis of these booking conditions by all persons named on the booking and their  parent or guardian for all party members who are under 18 when the booking is made. By  asking us to make the booking, the party leader confirms that he/she is so authorised and  that you accept these booking conditions. The party leader is responsible for making all  payments due to us. The party leader must be at least 18 when the booking is made. The  completed signed booking form must then be sent to us together with the payments  referred to in clause 2 below.

Once we have received all appropriate payments, we will, subject to availability, confirm  your holiday by issuing a confirmation invoice. This invoice will be sent to the party  leader. Please check this invoice carefully as soon as you receive it. Contact us  immediately if any information which appears on the confirmation or any other document  appears to be incorrect or incomplete as it may not be possible to make changes later.

We regret we cannot accept any liability if we are not notified of any inaccuracy in any  document within 14 days of our sending it out (5 days for tickets). We will do our best to  rectify any mistake notified to us outside these time limits but you must meet any costs  involved in doing so. The only exception to this requirement to meet costs is where the  mistake in question was made by us and there is good reason why you did not tell us  about it within these time limits.

2. Payment

In order to confirm your chosen holiday, the applicable deposit per person (or full  payment if booking within ten weeks of departure) must be paid at the time of booking.

Please also see clause 7 on the subject of insurance.  The balance of the holiday cost must be received by us not less than 10 weeks prior to  departure. This date will be shown on the confirmation invoice. Reminders are not sent.

If we do not receive all payments due in full and on time, we are entitled to assume that  you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid  or due at that date. If we do not cancel straight away because you have promised to  make payment, you must pay the cancellation charges shown in clause 6 depending on  the date we reasonably treat your booking as cancelled.

Money accepted by our agents will be held by that agent on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent’s obligation to pay it to the ATOL holder for so long as we do not fail.  In the unlikely event that we fail, any money held at that time by our agents, or subsequently accepted from you by our agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.

3. Your contract

A binding contract between us comes into existence when we despatch our confirmation  invoice to the party leader. We both agree that English Law (and no other) will apply to  your contract and to any dispute, claim or other matter of any description which arises  between us (except as set out below). We both also agree that any dispute, claim or  other matter of any description (and whether or not involving any personal injury) which  arises between us must be dealt with under the ABTA Arbitration Scheme (if the Scheme  is available for the claim in question - see clause 13 ) or by the Courts of England and  Wales only unless, in the case of Court proceedings, you live in Scotland or Northern  Ireland. In this case, proceedings must either be brought in the Courts of your home  country or those of England and Wales. If proceedings are brought in Scotland or  Northern Ireland, you may choose to have your contract and any dispute, claim or other  matter of any description which arises between us governed by the law of  Scotland/Northern Ireland as applicable (but if you do not so choose, English law will  apply).

Changes to these Booking Conditions or our General Information will only be valid if  agreed in writing by us.

4. The cost of your holiday

We reserve the right to make changes to and correct errors in advertised prices at any  time before your holiday is confirmed. We will advise you of any error of which we are  aware and of the then applicable price at the time of booking.

Please note, changes and errors occasionally occur. You must check the price of  your chosen holiday at the time of booking.

Once the price of your chosen holiday has been confirmed at the time of booking, then  subject to the correction of errors, we will only increase or decrease the price in the  following circumstances. Price increases or decreases after booking will be passed on  by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable,  subject to the conditions set out in this clause, in the event of any change in our  transportation costs or in dues, taxes or fees payable for services such as landing taxes  or embarkation or disembarkation fees at ports or airports or in the exchange rates which  have been used to calculate the cost of your holiday.

Even in the above cases, only if the amount of any increase in our costs exceeds 2% of  the total cost of your holiday (excluding any amendment charges) will we levy a  surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding  any amendment charges), you will be entitled to cancel your booking and receive a full  refund of all monies you have paid to us (except for any amendment charges) or  alternatively purchase another holiday from us as referred to in clause 8.

You have 14 days from the issue date printed on the surcharge invoice to tell us if you  want to choose option (b) or (c) as set out in clause 8 below. If you do not tell us that you  wish to choose either of these options within this period of time, we are entitled to  assume that you do not wish to do so and will pay the surcharge. Any surcharge must be  paid with the balance of the cost of the holiday or within 14 days of the issue date printed  on the surcharge invoice, whichever is the later.

A refund will only be payable if the decrease in our costs exceeds 2% of the total cost of  your holiday as set out above. Where a refund is due, we will pay you the full amount of  the decrease in our costs.  However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

We promise not to levy a surcharge within 30 days of departure. No refund will be  payable if any decrease in our costs occurs during this period either.

5. Changes by you

Should you wish to make any changes to your confirmed holiday, you must notify us in  writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we  will be able to meet any such requests. Where we can, an amendment fee of £100 per  person/per booking (as applicable) per amendment will be payable together with any  costs incurred by ourselves and any costs or charges incurred or imposed by any of our  suppliers.

6. Cancellation by you

Should you or any member of your party need to cancel your chosen holiday once it has  been confirmed, the party leader must immediately advise us in writing. Your notice of  cancellation will only be effective when it is received in writing by us at our offices. As we  incur costs from the time we confirm your booking, the following cancellation charges will  be payable. Where the cancellation charge is shown as a percentage, this is calculated  on the basis of the total cost payable by the person(s) cancelling excluding any  amendment charges. Insurance premiums and amendment charges are not refundable in  the event of the person(s) to whom they apply cancelling.

Period before departure within which written notification of cancellation is received by us

Cancellation charge per person cancelling:

70 days or moreDeposit only

69-27 days50%

27-14 days85%

14-0 days100%

Depending on the reason for cancellation, you may be able to reclaim these cancellation  charges (less any applicable excess) under the terms of your insurance policy. Claims  must be made directly to the insurance company concerned.

Where any cancellation reduces the number of full paying party members below the  number on which the price, any discounts or other concessions agreed for your booking  were based, we will recalculate these items and re-invoice you accordingly.

If any member of your party is prevented from travelling, that person may transfer their  place to someone else (introduced by you) providing we are notified not less than two  weeks before departure. Where a transfer to a person of your choice can be made, all  costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a  result together with an amendment fee of £100 must be paid before the transfer can be  effected. For flight inclusive bookings, you must pay the charges levied by the airline  concerned. As most airlines do not permit name changes after tickets have been issued  for any reason, these charges are likely to be the full cost of the flight.

7. Insurance

We consider adequate travel insurance to be essential and it is a condition of your contract with us that you have travel insurance in place to cover as a minimum, the cost of cancellation, the cost of assistance including your repatriation in the event of accident or illness. Please ensure you purchase a  policy which is suitable for your particular needs as soon as possible and ideally at the  time of booking so that you have protection in the event that you need to cancel for a  reason which is covered by the policy.

Please read your policy details carefully and take them with you on holiday.  We reserve the right to request a copy of your policy, but we do not check policies for suitability.  You agree to indemnify us against any losses we incur as a result of your failure to take out adequate travel insurance.

8. Changes and cancellation by us

Occasionally, we have to make changes to and correct errors in website and other details  both before and after bookings have been confirmed and cancel confirmed bookings.

Whilst we always endeavour to avoid changes and cancellations, we must reserve the  right to do so. However, we promise we will only cancel your confirmed booking 8 weeks  or less before departure where you have failed to comply with any requirement of these  booking conditions entitling us to cancel (such as paying on time) or where we are forced  to do so as a result of “force majeure” as defined in clause 9 below. We will not cancel  after this date for any other reason.

Most changes are minor. Occasionally, we have to make a “significant change”. A  significant change is a change made before departure which, taking account of the  information you give us at the time of booking and which we can reasonably be expected  to know as a tour operator, we can reasonably expect to have a major affect on your  holiday. Significant changes are likely to include the following changes when made  before departure; a change of accommodation to that of a lower official classification or  standard for the whole or a major part of the time you are away, a change of  accommodation area for the whole or a major part of the time you are away, a change of  outward departure time or overall length of time you are away of twelve or more hours, a  change of UK departure point to one which is more inconvenient for you and, in the case  of tours, a significant change of itinerary missing out one or more major destination  substantially or altogether.

If we have to make a significant change or cancel, we will tell you as soon as possible. If  there is time to do so before departure, we will offer you the choice of the following  options:-

(a) (for significant changes) accepting the changed arrangements; or

(b) purchasing an alternative holiday from us, of a similar standard to that originally  booked if available. We will offer you at least one alternative holiday of equivalent or  higher standard for which you will not be asked to pay any more than the price of the  original holiday. If this holiday is in fact cheaper than the original one, we will refund the  price difference. If you do not wish to accept the holiday we specifically offer you, you  may choose any of our other then available holidays.

You must pay the applicable price of any such holiday. This will mean your paying more if  it is more expensive or receiving a refund if it is cheaper; or

(c) cancelling or accepting the cancellation in which case you will receive a full and  quick refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one.

If we have to make a significant change or cancel, we will as a minimum where  compensation is appropriate pay you the compensation payments set out in the table  below depending on the circumstances and when the significant change or cancellation is  notified to you subject to the following exceptions. Compensation will not be payable and  no liability beyond offering the above mentioned choices can be accepted where we are  forced to make a change or cancel as a result of unusual and unforeseeable  circumstances beyond our control, the consequences of which we could not have  avoided even with all due care. No compensation will be payable and the above options  will not be available if we cancel as a result of your failure to comply with any requirement  of these booking conditions entitling us to cancel (such as paying on time) or if the  change made is a minor one. A minor change is any change which, taking account of the  information you have given us at the time of booking or which we can reasonably be  expected to know as a tour operator, we could not reasonably expect to have a  significant effect on your confirmed holiday

Period before departure a significant change      Compensation per person  or cancellation 

is notified to you

70-42 days£10

41-28 days£20

27-14 days£30

Less than 14 days before departure£40

Very rarely, we may be forced by "force majeure" (see clause 9) to change or terminate  your holiday after departure but before the scheduled end of your time away. This is  extremely unlikely but if this situation does occur, we regret we will be unable to make  any refunds (unless we obtain any refunds from our suppliers), pay you any  compensation or meet any costs or expenses you incur as a result.

9. Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we  cannot accept liability or pay any compensation where the performance or prompt  performance of our obligations under our contract with you is prevented or affected by or  you otherwise suffer any damage or loss (as more fully described in clause 10(2) below)  as a result of "force majeure". In these booking conditions, "force majeure" means any  event which we or the supplier of the service(s) in question could not, even with all due  care, foresee or avoid. Such events may include, whether actual or threatened, war, riot,  civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather  conditions, fire and all similar events outside our control.

10. Our Liability to you

(1) We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described by us. If, after departure, any part of your holiday arrangements are not provided as promised, due to the fault of our employees, agents or suppliers, we will pay you appropriate compensation, if this has affected the enjoyment of your travel arrangements. However, our liability in all cases shall be limited to a maximum of twice the value of the element not supplied. The level of such compensation will take into account all relevant factors including the invoice price of the tour, any steps it was reasonable for the client to take to minimise the inconvenience/damage suffered and the extent to which the deficiency or improper performance can have affected the client’s enjoyment of the package

Please note that we will not be liable for any injury, illness, or death or consequent losses suffered by you or any member of your party, unless you are able to prove that such injury or illness was caused by lack of reasonable care and skill on the part of ourselves or the relevant suppliers in the performance of our agreed obligations. It is a condition of the payment of compensation that you notify us of any complaint or claim strictly in accordance with our complaints procedure and, further, assign to us any rights that you may have against any third party in connection with your claim. You must co-operate with us and our insurers in this regard. We will not be responsible where you do not enjoy the holiday or suffer any other problems because of a reason which you did not make us aware of when the holiday was booked. 

(2) We will not be responsible for any injury, illness, death, loss (including loss of  possessions or enjoyment), damage, expense, cost or other sum or claim of any  description whatsoever which results from any of the following: -

- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party


- the act(s) and/or omission(s) of a third party not connected with the provision of your  holiday and which were unforeseeable or unavoidable or

- 'force majeure' as defined in clause 9 above

(3) Please note, we cannot accept responsibility for any services which do not form part  of our contract. This includes, for example, any additional services or facilities which your  hotel or any other supplier agrees to provide for you where the services or facilities are  not advertised on our website as being included within the price paid for your holiday and  we have not agreed to arrange them for you and any excursion, activities or other  services you purchase whilst on holiday (see clause 11). In addition, regardless of any  wording used by us on our website, or elsewhere, we only promise to use reasonable  skill and care as set out above and we do not have any greater or different liability to you.

(4) The promises we make to you about the services we have agreed to provide or  arrange as part of our contract - and the laws and regulations of the country in which your  claim or complaint occurred - will be used as the basis for deciding whether the services  in question had been properly provided. If the particular services which gave rise to the  claim or complaint complied with the local laws and regulations applicable to those  services at the time, the services will be treated as having been properly provided.

This will be the case even if the services did not comply with the laws and regulations of  the UK which would have applied had those services been provided in the UK. The  exception to this is where the claim or complaint concerns the absence of a safety feature  which might lead a reasonable holiday maker to refuse to take the holiday in question.

(5) Where we are found liable for loss of and/or damage to any luggage or personal  possessions (including money), the maximum amount we will have to pay you is £250  per person affected unless a lower limitation applies to your claim under this clause or  clause 10(6) below. For all other claims which do not involve death or personal injury, if  we are found liable to you on any basis the maximum amount we will have to pay you is  twice the price (excluding insurance premiums and amendment charges) paid by or on  behalf of the person(s) affected in total unless a lower limitation applies to your claim  under clause 10(6) below. This maximum amount will only be payable where everything  has gone wrong and you have not received any benefit at all from your holiday.

(6) Where any claim or part of a claim (including those involving death or personal injury)  concerns or arises in connection with any travel arrangements (including the process of  getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier  to which any international convention or EU regulation applies, the maximum amount of  compensation we will have to pay you will be limited. The most we will have to pay you  for that claim or that part of a claim if we are found liable to you on any basis is the most  the carrier concerned would have to pay under the international convention or regulation  which applies to the travel arrangements in question (for example, the Warsaw

Convention as amended and the Montreal Convention for international travel by air  and/or for airlines with an operating licence granted by an EU country, the EU Regulation  on Air Carrier Liability for national and international travel by air, the Athens Convention  for international travel by sea). Please note: Where a carrier would not be obliged to  make any payment to you under the applicable international convention or regulation in  respect of a claim or part of a claim, we similarly are not obliged to make a payment to  you for that claim or part of the claim. When making any payment, we are entitled to  deduct any money which you have received or are entitled to receive from the carrier for  the complaint or claim in question. Copies of the applicable international conventions and  regulations are available from us on request.

(7) Please note, we cannot accept any liability for any damage, loss, expense or other  sum(s) of any description (1) which on the basis of the information given to us by you  concerning your booking prior to our accepting it, we could not have foreseen you would  suffer or incur if we breached our contract with you or (2) which did not result from any  breach of contract or other fault by ourselves or our employees or, where we are  responsible for them, our suppliers. Additionally we cannot accept liability for any  business losses including self employed loss of earnings.

11. Excursions, activities and general area information

We may provide you with information (before departure and/or when you are on holiday)  about activities, excursions and other services which are available in the area you are  visiting. We have no involvement in any such activities, excursions or services which are  not run, supervised, controlled or inspected in any way by us. They are provided by local  operators or other third parties who are entirely independent of us. They do not form any  part of your contract with us even where we suggest particular operators/other third  parties and/or assist you in booking such activities or excursions in any way or they can  be booked through your hotel or our local agent. We cannot accept any liability on any  basis in relation to such activities, excursions or services and the acceptance of liability  contained in clause 10(1) of our booking conditions will not apply to them. We do not  however exclude liability for the negligence of ourselves or our employees resulting in  your death or personal injury.

We cannot guarantee the accuracy of information given in relation to such activities,  excursions or other services or about the area you are visiting generally or that any  particular excursion, activity or other service which does not form part of our contract will  take place as these services are not under our control. We can advise you of the latest  known situation at the time of booking on request.

12. Complaints and problems.

In the unlikely event that you have any reason to complain or experience any problems  with your holiday whilst away, you must immediately inform our local agent and the  supplier of the service(s) in question. Any verbal notification must be put in writing and  given to our local agent and the supplier as soon as possible. Until we know about a  problem or complaint, we cannot begin to resolve it. Most problems can be dealt with  quickly. If you remain dissatisfied, however, you must write to us within 28 days of your  return to the UK giving your booking reference and full details of your complaint. Only the  party leader should write to us. If you fail to follow this simple complaints procedure, your  right to claim the compensation you may otherwise have been entitled to may be affected  or even lost as a result.

13.  ABTA Membership 

We are a Member of ABTA, membership number W5823. As an ABTA member we are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We are also able to offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with your booking with us. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs.  The upper limit on claims is £5,000 per person and £25,000 per booking form. The scheme doesn’t apply to claims which are solely in respect of physical injury or illness or their consequences.   It can however deal with claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on

14. Behaviour.

When you book with us, you accept responsibility for any damage or loss caused by you.

Full payment for any such damage or loss (reasonably estimated if not precisely known)  must be paid direct at the time to the accommodation owner or manager or other  supplier. If the actual cost of the loss or damage exceeds the amount paid where  estimated, you must pay the difference once known. If the actual cost is less than the  amount paid, the difference will be refunded. You will also be responsible for meeting any  claims subsequently made against us and all costs incurred by us (including our own and  the other party’s full legal costs) as a result of your actions. You should ensure you have  appropriate travel insurance to protect you if this situation arises.

We expect all clients to have consideration for other people. If in our reasonable opinion  or in the reasonable opinion of any other person in authority, you behave in such a way  as to cause or be likely to cause danger, upset or distress to any third party or damage to  property, we are entitled, without prior notice, to terminate the holiday of the person(s)  concerned. In this situation, the person(s) concerned will be required to leave the  accommodation or other service. We will have no further responsibility toward such  person(s) including any return travel arrangements. No refunds will be made and we will  not pay any expenses or costs incurred as a result of the termination.

15. Conditions of suppliers.

Many of the services which make up your holiday are provided by independent suppliers.

Those suppliers provide these services in accordance with their own terms and  conditions.

Some of these terms and conditions may limit or exclude the supplier's liability to you,  usually in accordance with applicable International Conventions (see clause 10 (6)).

Copies of the relevant parts of these terms and conditions are available on request from  us or the supplier concerned.

16. Special requests and medical problems

If you have any special request, you must advise us in writing at the time of booking.

Although we will endeavour to pass any reasonable requests on to the relevant supplier,  we regret we cannot guarantee any request will be met unless we have specifically  confirmed this. For your own protection, you should obtain confirmation in writing from us  that your request will be complied with (where it is possible for us to give this) if your  request is important to you. Confirmation that a special request has been noted or  passed on to the supplier or the inclusion of the special request on your confirmation  invoice or any other documentation is not confirmation that the request will be met.

Unless and until specifically confirmed, all special requests are subject to availability.

We regret we cannot accept any conditional bookings, i.e. any booking which is specified  to be conditional on the fulfilment of a particular request. All such bookings will be treated  as “standard” bookings subject to the above provisions on special requests.

If you have any medical problem or disability which may affect your holiday or any  special requirements as a result of any medical condition or disability (including any  which affect the booking process), please tell us before you confirm your booking so that  we can advise as to the suitability of the chosen arrangements. In any event, you must  give us full details in writing at the time of booking and whenever any change in the  condition or disability occurs. You must also promptly advise us if any medical condition  or disability which may affect your holiday develops after your booking has been  confirmed.

17. Passports, visas and health requirements

The passport, visa and health requirements applicable at the time of printing to British  citizens for the holidays we offer are shown elsewhere. A full British passport presently  takes approximately 2 to 6 weeks to obtain. If any member of your party is 16 or over and  haven't yet got a passport, our recommendation is that you should apply for one at least  6 weeks before your holiday. The UK Passport Service has to confirm your identity  before issuing your first passport and will ask you to attend an interview in order to do  this. Requirements may change and you must check the up to date position in good time  before departure. Information on health is contained in the Department of Health leaflet  T7 (Health Advice for Travellers) available from your local Department of Health by  telephone on 0870 1555455 and most Post Offices. It is the party leader’s responsibility  to ensure that all members of the party are in possession of all necessary travel and  health documents before departure. All costs incurred in obtaining such documentation  must be paid by you. We regret we cannot accept any liability if you are refused entry  onto any transport or into any country due to failure on your part to carry correct  documentation. If any member of your party is not a British citizen or holds a non British  passport, you must check passport and visa requirements with the embassy or consulate  of the country(ies) to or through which you are intending to travel. If failure to have any  necessary travel or other documents results to fines, surcharges or other financial penalty  being imposed on us, you will be responsible for reimbursing us accordingly.

18. Your Financial Protection 

We provide full financial protection for our package holidays. For flight-based holidays  this is through our Air Travel Organiser’s Licence number 5856. When you buy an ATOL protected  flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

In the unlikely event of  our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to  refund any money you have paid to us for an advance booking. For further information  visit the ATOL website at

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

We are also Members of ABTA, Membership number W5823. When you buy a package  holiday that doesn’t include a flight, protection is provided by way of a bond held by  ABTA.

19. Prices and Website Accuracy

Please note, the information and prices shown on our website may have changed  by the time you come to book your holiday. Whilst every effort is made to ensure  the accuracy of the website and prices at the time of printing, regrettably errors do  occasionally occur. You must therefore ensure you check all details of your  chosen holiday (including the price) with us at the time of booking.

This website is our sole responsibility. It is not issued on behalf of and does not commit  any independent organisation/carriers whose services are featured in it.

20. Delay and Denied Boarding

We regret we are not in a position to offer you any assistance in the event of delay at  your outward or homeward point of departure. Any airline concerned may however  provide refreshments etc. We cannot accept liability for any delay which is due to any of  the reasons set out in clause 10(2) of these booking conditions (which includes the  behaviour of any passenger(s) on the flight who, for example, fails to check in or board  on time).

If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied  by your airline in circumstances which would entitle you to claim compensation or any  other payment from the airline under EC Regulation No 261/2004 - the Denied Boarding  Regulations 2004, you must pursue the airline for the compensation or other payment  due to you. All sums you receive or are entitled to receive from the airline concerned by  virtue of these Regulations represent the full amount of your entitlement to compensation  or any other payment arising from such cancellation, delay, downgrading or denied  boarding. This includes any disappointment, distress, inconvenience or effect on any  other arrangements. The fact a delay may entitle you to cancel your flight does not  automatically entitle you to cancel any other arrangements even where those  arrangements have been made in conjunction with your flight. We have no liability to  make any payment to you in relation to the Denied Boarding Regulations or in respect of  any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding  as the full amount of your entitlement to any compensation or other payment (as dealt  with above) is covered by the airline's obligations under the Denied Boarding  Regulations. If your airline does not comply with these rules, you should complain to the  Air Transport Users’ Council on 020 7240 6061

21. Safety standards

Please note, it is the requirements and standards of the country in which any services  which make up your holiday are provided which apply to those services and not those of  the UK. As a general rule, these requirements and standards will not be the same as the  UK and may sometimes be lower.

22. Flights

In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to  your attention the existence of a “Community list” which contains details of air carriers  who are subject to an operating ban within the EU. The Community list is available for  inspection at We are also required to  advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely  carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able  to inform you of the likely carrier(s) at the time of booking, we will inform you of the  identity of the actual carrier(s) as soon as we become aware of this. Any change to the  operating carrier(s) after your booking has been confirmed will be notified to you as soon  as possible. If the carrier with whom you have a confirmed reservation becomes subject  to an operating ban as above as a result of which we/ the carrier are unable to offer you a  suitable alternative the provisions of clause 8 “Changes and cancellation by us” will  apply.

The flight timings given on booking and detailed on your confirmation invoice are for  general guidance only and are subject to change. The latest timings will be shown on  your tickets which will be despatched to you approximately two weeks before departure.

You must accordingly check your tickets very carefully immediately on receipt to ensure  you have the correct flight times. It is possible that flight times may be changed even after  tickets have been despatched - we will contact you as soon as possible if this occurs.

We are not always in a position to confirm the airline, aircraft type and airport of  destination which will be used in connection with any flight included in your holiday. When  this information is provided at the time of booking or subsequently, it is subject to change.

Any such change will not entitle you to cancel or change to other arrangements without  paying our normal charges.

23. Foreign Office Advice

The Foreign and Commonwealth Office publishes regularly updated travel information on  its website which you are recommended to consult  before booking and in good time before departure.

Tel : 0208 421 7020 Fax: 0870 413 3366

43 - 45 High Road, Bushey Heath, Herts WD23 1EE

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