Privacy Policy

This privacy policy applies to you, the user of LWCHolidays.com and E.F.R Travel Ltd, the owner and provider of LWCHolidays.com. LWC Holidays is a trading division of E.F.R Travel Ltd and takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website. Please read this privacy policy carefully.

1.0 Your privacy

LWCHolidays.com are committed to protecting and respecting your privacy when using our website, following all legal requirements to do so. We recognise user privacy and data protection as a human right and we have a duty of care to those whose data we handle. We promise that data will only be collected and processed when absolutely necessary to do so and we will never rent, sell or otherwise distribute or make public your personal data.

2.0 Legislation

Together with our internal computer systems, LWCHolidays.com is designed to comply with the following national and international legislation with respect to data protection and user privacy:

To our knowledge LWCHolidays.com complies with the above legislation, which means that we are likely compliant with the data protection and user privacy legislation set out by many other countries and territories. If you are unsure about whether LWCHolidays.com is compliant with your own country of residences' specific data protection and user privacy legislation you should contact our data protection officer for clarification.

3.0 Personal Information We Collect

In today's technological age, LWCHolidays.com knows that you care about how information about you is collected and used. We promise therefore that any information you provide to us is used only for the specific purposes it was collected for, which consent was given. We only hold information in order to fulfil our contractual obligations to you and our legal and statutory obligations.

In order to provide holiday quotations and to secure your booking we will collect a minimal amount of personal data, which is safely stored and processed on our internal systems in order for us to contact you.

3.1 Cookie Policy

What Are Cookies

As with almost all other websites LWCHolidays.com uses cookies, which are tiny files that are downloaded to your computer, to improve your experience when browsing our website. This page describes what information they collect, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored. However, this may downgrade or 'break' certain elements of our websites functionality.

How We Use Cookies

The cookies that we use ensure our website works the way you expect it to. They are not personally identifiable to you, but they can be used to give you a more personalised experience when browsing our website. If you want to learn more about the general uses of cookies, please visit Cookiepedia.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of LWCHolidays.com. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Email newsletters related cookies

    Our website offers a newsletter or email subscription service and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  • Forms related cookies

    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

  • Site preferences cookies

    In order to provide you with a great experience on LWCHolidays.com we provide the functionality to set your preferences for how our website runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through our website.

  • LWCHolidays.com uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

  • As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

3.2 Website Contact Forms & Email Links

Should you choose to contact us using any of the contact forms on our website or via email, none of the information you provide will be stored on LWCHolidays.com or passed or processed by any third-party data processor defined in sections 6.0.

However, if you decide to positively opt-in to our newsletter then your First Name, Last Name and Email Address will be added to our email list held securely in a separate database held by MailChimp, who we regard as a third-party data processor.

If contacting LWCHolidays.com via a contact form or via email the data will be sent using email over SMTP (Simple Mail Transfer Protocol (SMTP). Our website is protected by SSL meaning that any communication sent from the website is encrypted using SHA-2, 256-bit cryptography before being delivered across the Internet. The email content is then decrypted by our local computers and devices.

Your email address, first name and last name will held within MailChimp's database for as long as we continue to use MailChimp for email marketing or until such a time as you specifically request removal from the email list.

You can do this by unsubscribing at any time using the unsubscribe links contained in any email newsletters that we send you, or by requesting that your details are removed via email. If you are under the age of 16 you MUST obtain parental consent before joining our email newsletter.

4.0 About Our Web Server

LWCHolidays.com is hosted by HostPresto within a UK data centre located in Maidenhead, Berkshire and all traffic (transferal of files) between our website and your Internet browser is encrypted and delivered over HTTPS.

5.0 Our Third-Party Data Processors

We use a several third-parties to process personal data on our behalf. These third-parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. Where a third-party that we use is based in the USA they are EU-U.S Privacy Shield compliant.

6.0 Data Breaches

We will report any unlawful data breach of LWCHolidays.com database or the databases of any of our third-party data processors to all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

7.0 Data Controller

The data controller of LWCHolidays.com is: E.F.R Travel Ltd, a company incorporated in England and Wales with registered number 4440987

Whose registered office is:
2nd Floor Nucleus House,
2 Lower Mortlake Road,
Richmond,
Surrey
TW9 2JA

And whose operating office is:
E.F.R Travel Ltd
43-45 High Road,
Bushey Heath,
Hertfordshire,
WD23 1EE

8.0 Data Protection Officer

TBA
Telephone: 0208 421 7020
Email: dataprotection@efrtravel.com

10.0 Changes to Our Privacy Policy

This privacy policy may change from time-to-time inline with legislation or industry developments. We will not explicitly inform our website visitors or clients of these changes. We therefore recommend that you check this page occasionally for privacy policy changes.

10.1 Changelog

Last updated 17th May 2018

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