Savings & Benefits at Selected Four Seasons Hotels and Resorts

Each Four Seasons property appointing a Hygiene Officer focused on implementing enhancements to already stringent procedures;

Rooms disinfected daily with EPA approved products and will have blacklight inspection by room attendants;

Focused re-training programs for Housekeeping teams on all cleaning protocols are being implemented across the portfolio;

Public areas cleaned hourly with extra attention to frequented areas including front desk counters and public restrooms;

The COVID-19 Advisory Board exploring an array of options to equip properties with the latest tools and technology, including electrostatic spraying, ozone technology for air purification and/or UV technology for HVAC systems.

Lead With Care kits placed in each guest room providing masks, hand sanitizer and sanitization wipes, with additional masks supplied on demand;

Social distancing measures embedded in all services for guest protection, including appropriately spaced fitness equipment, modified spa menu and services, contactless check-in and housekeeping services;

Restaurants and bars may operate with reduced capacity to ensure adequate space and socially distant set-up;

Nearly all restaurants providing a-la-carte service with digital menus wherever possible;
In Room Dining offering contactless delivery outside guestrooms along with sustainable, single-use packaging;

Four Seasons App and Chat providing guests with real-time, contactless interactions with employees from their own device on nine global platforms and in 100+ different languages.

Lead With Care training building on Four Seasons legendary service model and diligent attention to detail, ensuring Lead With Care procedures are delivered in a thoughtful, attentive manner that balances guest safety with personal reassurance and comfort;

Training focused on educating and empowering employees to deliver the enhanced health and safety program with confidence, passing on this care to each and every guest and resident;

The COVID-19 Advisory Board advising on the global training program for all employees including: ensuring employees have a well-informed understanding of the disease and its transmission, providing guidance on appropriate social distancing and use of personal protective equipment, as well as physical and mental health monitoring and support;

Grounded in emotional intelligence, employees are undergoing behavioural training, ensuring empathetic, personalized care and connection are not lost in the absence of close contact and limited face to face interaction.